Lucky 070707 - Milan Airport 01:30am Saturday July 7th
Sometimes the compensations of this jet set life are too much to bear. A five hour delay on a cheap flight with no leg room on a friday night and a token for €4.50 at the bar. This is such a poor piece of compensation it is actually counter productive, better to give no compensation and let me recognise them as low cost scrape every last penny merchants than recognise their responsibility and then give me what they obviously believe will appease my frustration with then a paltry €4.50. Seven (check out the date) is obviously not my lucky number.
The issue of incentives and compensation is my new pet subject please see :
http://www.freakonomics.com/blog/
The book of the same name is very readable for what is basically economics, but it's the economics of what motivates people and the questions you need to ask to see the true correlations in our world of statistics, hence my blinding insight above as to the negative effect of giving compensation (when you dont give enough). Anyway be prepared to be bored on this subject on a Wednesday coming to you soon....
Tim Gane tired and emotional Malpensa Airport Italy
The issue of incentives and compensation is my new pet subject please see :
http://www.freakonomics.com/blog/
The book of the same name is very readable for what is basically economics, but it's the economics of what motivates people and the questions you need to ask to see the true correlations in our world of statistics, hence my blinding insight above as to the negative effect of giving compensation (when you dont give enough). Anyway be prepared to be bored on this subject on a Wednesday coming to you soon....
Tim Gane tired and emotional Malpensa Airport Italy
posted by Dan and Tim at 10:28 pm
2 Comments:
Going back to the early days of this site what you needed was not monetary compensation but.. a nice cup of tea & a biscuit! Preferably this should be brought to you by a "nice old lady" who could sit down & mutter things like "worse things happen at sea".
Soon the milky beverage would soothe your worried brow & you'd be more than happy to sit it out in a plastic airport seat for another 12 hours.
I think this idea has legs... we could start an agency employing aged biddies who would be willing to swoop on the Luton/ Stansted disgruntled.What miracles we could perform with a pack of ginger nuts!!
John - you are right and actually this service already exists all be it without the nice old lady in the form of the BA executive lounge which at Malpensa is open all night. As Flybe is a wholly owned subsiduary of BA I did not think it would have been too much bother to allow all 20 of us into their lounge for free tea and biscuits. Sadly it was.
Capacino and a amaretto biscuit is not quite the same in such a situation.
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