Sometimes the compensations of this jet set life are too much to bear. A five hour delay on a cheap flight with no leg room on a friday night and a token for €4.50 at the bar. This is such a poor piece of compensation it is actually counter productive, better to give no compensation and let me recognise them as low cost scrape every last penny merchants than recognise their responsibility and then give me what they obviously believe will appease my frustration with then a paltry €4.50. Seven (check out the date) is obviously not my lucky number.
The issue of incentives and compensation is my new pet subject please see :
http://www.freakonomics.com/blog/The book of the same name is very readable for what is basically economics, but it's the economics of what motivates people and the questions you need to ask to see the true correlations in our world of statistics, hence my blinding insight above as to the negative effect of giving compensation (when you dont give enough). Anyway be prepared to be bored on this subject on a Wednesday coming to you soon....
Tim Gane tired and emotional Malpensa Airport Italy
